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Guidelines and Policies

If there's one thing we truly love, it's sharing in all the great foodie moments you have. Bouquets when the food exceeds your expectations, brickbats when the service is shocking, chronicles of your food excursions – they all count.They make us strive harder!

While your opinions and descriptions of your dining experiences are our lifeline, there are a few things we expect from every user on Razor delivery.

The reviews, photos, your profile, the comments shared, are all subject to content Guidelines, as per our Foodie Code of Conduct. Civility, diversity and inclusion, constitutional propriety should be invariably adhered to.

Should any activity on Razor delivery not match up to these content guidelines, Razor delivery team reserves the right to initiate suitable action as deemed necessary, including altering or deleting your reviews or comments, restricting your review activity or even deleting your Razor delivery account, with or without notice, and barring you from further participation in the Razor delivery application. Should you see content that does not align with these guidelines or our Terms of Service, please notify Razor delivery team.

We will consider all reports based on merits and authenticity. The same will be processed on legal validity and tenability. Also, needless to mention, Due to the diversity of our community, it is possible that content that is acceptable to one person or group, be disagreeable or insulting to another person or group. You are expected to be sensitive to people, backgrounds, outlooks and values that are different from yours.

Razor delivery utilizes an algorithm to aid in removing suspicious reviews. If you feel your review was deleted in error, email us at [email protected].

Code of Conduct for uploading

  • Keep out the clutter: To make sure we collectively work towards building the highest-quality content that's useful to everyone, reviews need to be a minimum of 140 characters long for dine-in reviews. That's just about the length of a tweet, so it's convenient even for all of you micro-bloggers. If you cover the food, service, and ambiance, you shouldn't fall short on characters. We do not have a 140 characters limit for an online order review. However, if any review is filled with junk, we might have to remove the review altogether.

  • Keep it relevant: Please keep your contributions relevant to Razor delivery. Accounts who place irrelevant, inappropriate, or promotional content, reviews with similar digital signatures that spam restaurants, or are based on any already disclaimed or informed policies and practices of a restaurant may be subject to deletion without notice. In case a review has been removed or moderated by us and if you repost another experience for the same restaurant, Razor delivery team reserves the right to remove that review too, even though such review might be in line with our content guidelines. In the case of spam, review activity shall be reviewed by the Razor delivery team followed by an appropriate response

  • Keep it clean: Whether you're writing a small snippet or a delightfully detailed account of your meal, Please, follow the codes of civility and constitutional propriety. Abstain from use of foul/abusive/hateful language, threats, and lewdness emotional violence. Weare just like you, we hate junk and will delete it whenever we see it. This list also includes (but is not limited to) derogatory comments on someone's protected characteristics (e.g. race, gender, religion) or indication of a personal vendetta against a business and its associates.

  • Keep it fresh: Only one review per restaurant for a dine out experience and one review for each online order transaction can be submitted and your most recent experience at a place counts. That's what is going to help people when they're trying to decide whether or not to eat there. You're free to edit and update your review based on subsequent visits at any time. Reviews about old experiences (more than 6 months old) shall be automatically deleted from our platform.

  • Keep it real: Write your review based on facts and your personal experiences (e.g. not a friend's or any hearsay experience or based on media reports). Please don't exaggerate or falsify your experience. We do not take sides in cases of dispute, so please ensure you can stand by your word. Content that indicates the reviewer hasn't even visited or availed any services from the restaurant will be removed. For example, "Never been here, never want to. Management is horrible and the food is worse!" Deceptive, fake, or misleading reviews will be removed. Reviewing a bunch of fast-food outlets in quick succession (even if you eat at them more often than you should) is considered suspicious activity, and it's likely these reviews will be moderated. Accepting or soliciting a kickback – monetary or otherwise – in exchange for reviews or photographs is also not acceptable, and could result in removal of your profile.

  • Don't solicit: Identifying or promoting yourself as an official Razor delivery blogger or using your status to solicit any kind of benefits (including but not limited to accepting money, free meals, drinks) in exchange for promotion, or at the threat of negative reviews on Razor delivery, will not be tolerated. If reports or evidence of such instances are brought to our attention, we reserve the right to delete your Razor delivery profile or take any other action that we may deem fit, no questions asked. Acts that constitute as 'Solicitation' include:

    • Explicit/Implied agreement (written or verbal) to write reviews in exchange for money, a free meal(s), drinks, etc.
    • Being a part of social media groups (e.g. WhatsApp/Facebook or any other social media platform) which offer incentives in exchange of reviews.
  • Don't steal: Plagiarism is something we take seriously. Copying others' reviews or photos from Razor delivery or other platforms, or even reposting your own in multiple places on Razor delivery (in full or in part), is something that shall not be encouraged and may be subject to deletion or modification as deemed necessary. We trust you to play fair and create your own content.

  • Don't steal: Plagiarism is something we take seriously. Copying others' reviews or photos from Razor delivery or other platforms, or even reposting your own in multiple places on Razor delivery (in full or in part), is something that shall not be encouraged and may be subject to deletion or modification as deemed necessary. We trust you to play fair and create your own content.

  • Don't steal: Plagiarism is something we take seriously. Copying others' reviews or photos from Razor delivery or other platforms, or even reposting your own in multiple places on Razor delivery (in full or in part), is something that shall not be encouraged and may be subject to deletion or modification as deemed necessary. We trust you to play fair and create your own content.

  • Tell the whole story: If you luck into a free meal or dine as a guest of the restaurant or have a relevant association with a restaurant or its owners, give full disclosure in your review. Honesty and uprightness is the best practice and other users will respect you even more for it. If you have made it to the major league as a food writer or critic, let us know and we can provide special access for your blog link to appear with your reviews. We love summaries, but incomplete reviews with a manually added link will be removed.

  • Be yourself: Your profile is your identity on Razor delivery, so keep it real. You're welcome to use a screen name, but please refrain from using inappropriate names, bios, or profile images. We want to stay clean, and we might end up removing your account depending on how inappropriate your profile is.

  • Don't misrepresent: Identifying or promoting yourself as an official Razor delivery blogger, or using your status to solicit benefits in exchange for promotion or at the threat of negative reviews on Razor delivery will not be tolerated. In the event any reports or evidence of such instances are brought to our attention, we reserve the right to delete your Razor delivery profile unconditionally, and reserve all other and additional action, including legal action in defense of our brand and reputation.

  • Don’t be a bully: Allegations of blackmail or threatening behavior against restaurants and its associates will have zero tolerance. Such behavior is against our guidelines and may also be illegal in many locations. No review depicting such behavior shall be entertained and will be summarily deleted

  • Play by the rules: All content you add should be in compliance with Razor delivery’s Terms and Conditions, including terms and conditions of any of Razor delivery products such as Razor delivery Gold, Online Ordering, or Razor delivery Treats,and also comply with prevailing local laws and regulations. Local laws take precedence, and any content is subject to modification/deletion as per law.

  • Seek help from the right people: Razor delivery is a website and mobile application with no claims to be a court of law or a ministry of health (we aren't serious enough to do those jobs). If you have a dispute with a restaurant, or if you feel a restaurant does not measure up to health codes, we encourage you to contact the appropriate authorities directly. Razor delivery is not the appropriate platform for reporting illegal activities, physical confrontations, health code violations, or anything under investigation by local governing bodies or law-enforcement personnel. Such incidents should be reported to concerned government agencies appropriately.

Photo guidelines

There's no easier way to show how deliciously chocolate-y that chocolate mud cake was than with a picture, right? That said, it's important to keep in mind our photo guidelines, and understand why some photos may be moved or removed once they've been added.

Food shots that are clear, in focus, and delicious enough to make the viewer wish Razor delivery included smell-o-vision will be featured in restaurants' photo galleries. Ambiance shots that highlight the overall feel or vibe of a place will also be highlighted on restaurant pages.

Photos that don't make the cut to appear on a restaurant's page, will show with your review or on your profile depending on how useful it is to other users and how relevant it is to the review. Photos showing hair and bugs will be allowed to subject a review for validation and context.

Do not take photos and videos or post photos or videos containing other patrons of an establishment, especially of minors, unless you have obtained their full consent prior to obtaining or posting their images on our site. We will review and entertain all such content and claims of unauthorized, aggressive or intruding photography practices will be grounds to delete your review or even your profile.

Violation of the below mentioned pointers may lead to deduction of foodie points, reduced visibility or deletion of your pictures

  • Photos that are exact duplicates of other photos, multiple clicks of the same dish or ambiance or taken from a different angles

  • Plagiarized photos

  • Photos of others posted without their permission

  • Photos that contain promotional content

  • Photos that contain subject such as people in it

  • Photos that are blurry or unclear

  • Photos that contain text, or are not related to dine-in experience

  • Photos of half-eaten food items

  • Photos of packed food items/packaging

  • Photos of food under preparation

  • Photos containing watermarks or write-ups of any kind

  • Photos containing and focusing on subjects other than food or restaurant ambiance

  • Unpleasant photos that ruin people's appetites

Guidelines for Restaurants

Razor delivery is a great way for restaurants to reach out to a vast foodie community. A few things you should keep in mind:

  • Keep your listing updated: While our team makes every effort to keep information on Razor delivery up-to-date, we appreciate you letting us know when an update is required. If your timings change and your listing is not updated, customers arriving late won't be too happy with you (or Razor delivery).

  • Don't solicit reviews: The best way to get reviews is to delight customers with your food and service. Selective solicitation is strictly prohibited and offering any type of compensation or kick-back for reviews is unfair, so you definitely want to keep away from that, too.

    • Don’t ever offer freebies, discounts, or payment in exchange for reviews

    • Don't offer incentives for users to remove reviews

    • Don’t ask your staff to compete with each other to collect reviews

    • Don’t engage or work with companies or third-party vendors/PR agencies offering to 'fix your reviews/ratings'

    • While conducting foodie meetups are allowed, reviews which come in lieu of these official gatherings must carry a clear disclaimer which will help the others identify that the review is based on an invite. That being said, an invite certainly does not mean that the user needs to post a positive review

    • The businesses that do best on Razor delivery are the ones that provide customer delight experience to everyone who walks in the door without any expectation or encouragement that they write a positive review

    • If we do come across any evidence (direct/indirect) of you indulging in solicitation, we will activate a disclaimer on your restaurant's page, informing the Razor delivery community that your reviews are suspicious.

  • Respond to criticism positively: Take two deep breaths when you get a negative review. Three, if required. This happens to all restaurants who have customers. These customers are always right, even when they are wrong. Take the unflattering reviews as constructive feedback and use it as an opportunity to fix things. Whether you agree with the feedback or not, take the criticism in a good stride. You can reply with a management response to show you care, but please don't use this as a platform to hit back or offer the customer an incentive to edit their review. Please choose your words well. Your response can't be edited after posting,!!

  • Be accountable: Razor delivery will not moderate any questionable activities about your restaurant posted in reviews. (e.g. serving shisha where it is not permitted, serving alcohol to minors, or staying open later than permitted). Razor delivery may also not moderate or delete any reviews where any third-party service provider is involved. Such reviews are subject to review as per our guidelines. This business requires thick skin – stating the perceived attitude of owners or employees and reporting of individual actions are not considered personal attacks.

  • Don't entertain: Demands of customers who ask for benefits using the threat of bad reviews or ratings shall not be entertained. This sends a message that this such behavior is unacceptable. Similarly, inviting users who have reviewed and given a low rating back to the restaurant for a complimentary meal, will be appeasement and invites false negative reviews. These issues affect the entire community and require everyone's participation to curb their prevalence. Please report users who engage in such activities to [email protected].

  • In a concerted effort to maintain the neutrality of content on Razor delivery, restaurant owners, employees, and any affiliates with business interests are strictly prohibited from writing reviews on Razor delivery. We understand that being in the restaurant industry, you are truly passionate about food, and would love to share your experiences. But when you're unavoidably invested in your business, it becomes hard to leave emotions (and bias) at the door. This is a step towards maintaining neutrality - and quality - of the content on Razor delivery.

We (Razor delivery) have no employees or affiliates who are paid to review. If any guest identifies themselves as an official blogger, review employee, or associate of Razor delivery, it's a false claim. Employees of Razor delivery are contractually and ethically forbidden from using their status to solicit free meals or receive special treatment. If you observe any such practice, report it to support@Razor delivery.com. Appropriate action will be taken against the user or employee if evidence can be provided.

Razor delivery Employee Code of Ethics

Employees of Razor delivery are expected to adhere to and uphold the highest standard of ethics and integrity. This includes acting in accordance with our core values and the below listed policies at all times.

Razor delivery employees are prohibited from using their employee status to solicit discounts, freebies, or special treatment at restaurants. Unless visiting a restaurant for official business, Razor delivery employees are to refrain from identifying themselves as employees of Razor delivery to avail any privileges

All Razor delivery employees in client service roles including that of but not limited to Sales, Sales Support, Neutrality, Media Content and Client Servicing across all transaction/ business/function at Razor delivery are prohibited from writing reviews and/or giving ratings for dine out experiences on Razor delivery from either their personal or Razor delivery accounts. They are strictly prohibited from exercising any sort of influence to get reviews or ratings.

Razor delivery’s review and photo moderators are required to always act from the perspective of keeping Razor delivery as a neutral platform enabling and empowering operational processes They shall at all times use their best judgment by implementing moderation guidelines and are strictly prohibited from giving any preferential treatment whatsoever to anyone.. Deleting an authentic review from a restaurant page is a policy violation, vi-a vis retention of reviews which are not authentic is also policy violation

In case you notice of any violations of employee code of conduct or any activity not in conformance with law , please email [email protected] to enable Razor delivery team to ensure compliance and corrective action.